Return & Refund

Return & Refund Policy

Thank you for shopping at Home Joy Mart Shop! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Return Eligibility

• You may return unused and unopened items within 30 days of receiving your order.
• Items must be in their original packaging and condition to qualify for a return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@homejoymartshop.com with your order number and reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions.
3. Package Your Return: Securely package the item(s) to prevent damage during shipping, and include a copy of your order confirmation and the RA number.

3. Return Shipping

• Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Once we receive your returned item and confirm its condition, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on our website.

7. Contact Us

If you have any questions or need assistance regarding returns or refunds, please reach out to our customer service team:

• Email: support@homejoymartshop.com

Thank you for choosing Home Joy Mart Shop! We appreciate your business and are committed to ensuring your satisfaction with our products.